Our Contact Details
AlvaNatural Ltd
Wddyn House, Treflach, Oswestry, Shropshire, SY10 9HQ
Telephone: 0870 360 3660; email: info@alvanatural.co.uk

Terms and Conditions
Please read the following carefully.  Your use of the AlvaNatural Ltd web site (“alvanatural.co.uk”) and the purchase (“Order”) of products ("Product") from it means that you (“You”) agree to these terms and conditions ("Terms").

Shopping with AlvaNatural Ltd
An Order for Product can be made:

• online via this website;
• by telephoning 0870 360 3660;

When an Order for Product is made by You in any of the ways described above You are offering to buy for the price stated, subject to these Terms.

We will confirm receipt of your Order, and provide You with any further information as necessary, by email, telephone, fax or post.

We may cancel any Order and not supply Product if it is reasonable to do so and may change or discontinue the availability of Product at any time at our sole discretion.  If an Order is cancelled, any payment made will be refunded in full.

Payment
All Orders are priced in and are payable in UK Sterling.  All Orders must be paid for in full before despatch.  Orders can be paid for by credit card, debit card, cheque or Postal Order.  If your delivery address is outside the UK and You Order online You must pay by credit card.

Credit Cards

• Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo).  We aim to debit money from your account within one working day after receiving your Order.
• All our Credit/Debit card transactions are processed by Barclaycard Merchant Services.  Barclaycard Merchant Services use a highly secure encryption system to ensure your transaction is private and protected.
• Your credit card company may also do security checks to confirm it is You making the Order.
• All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.

Cheques

• Payment may be made by cheque, drawn on a UK bank, in sterling.
• Cheques should be made payable to AlvaNatural Ltd. Please send us a covering letter with your cheque detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.

Pricing and Availability
The prices for Product are as stated on the AlvaNatural Ltd Web site.  All Product is in stock unless otherwise stated.

Delivery
We deliver to destinations inside and outside the UK.

For Orders to UK destinations:

• If You order online You will be notified of the delivery costs automatically before You submit your credit card details.
• If You Order in any other way, please contact us for details of the delivery charges prior to Ordering.
• We aim to despatch all orders within 72  hours of payment authorisation/clearance.  Orders are despatched either by Royal Mail First Class or Royal Mail Special Delivery Next Day.  In most circumstances Product should reach delivery destination in the UK within seven days.
• We reserve the right to make part deliveries.  Charges for delivery will be governed by, but not limited to, prices ruling at the date of despatch relevant to the delivery mode.

For Orders to destinations outside the UK:

• Please contact us for details of delivery charges etc prior to ordering.

No Risk money-back guarantee, refunds and cancellations

If You cancel an Order prior to despatch, We will refund the full amount of the Order.

We abide by "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at www.hmso.gov.uk/si/si2000/20002334.htm.  We will take all reasonable care to ensure that Product is supplied in an acceptable condition.  You must therefore contact us immediately upon any problems You may experience concerning any goods purchased from this site.

Privacy Policy

• We will not disclose your information to third parties without your express permission.
• Cookies are used on this shopping site to keep track of the contents of your shopping cart once You have selected an item, to store delivery addresses if the address book is used and to store your details if You select the 'Remember Me' option.
• We are committed to protecting your privacy. We will only use the information that We collect about You lawfully (in accordance with the Data Protection Act 1998).
• We only collect information about You to process your Order and to provide You with the best possible service.
• We will not e-mail You in the future unless You have given us your consent.
• We will give You the chance to refuse any marketing email from us or from another trader in the future.
• The type of information We will collect about You can include: name, address, phone number, email address, credit/debit card details.
• We will never collect or hold sensitive information about You without your explicit consent.
• We will try to ensure that the information We hold about you is accurate and up to date.  You can check the information that We hold about You by emailing us.  If You find any inaccuracies We will delete or correct it promptly.
• The personal information which We hold will be held securely in accordance with applicable law.
• We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening.  The information collected in this way can be used to identify You unless You modify your browser settings.

If You have any questions, please contact us: info@alvanatural.co.uk.

Trademarks
You may not at any time alter or deface any trademark with the intent of attaching any other trademark or distributing the goods without trademark without the express prior written consent of AlvaNatural Ltd.

Force Majeur
We shall not be held liable for delay or failure to deliver where such delay or failure is due to circumstances outside our reasonable control.

Governing Law and Jurisdiction
English Law will govern contracts between AlvaNatural Ltd and You.  Any disputes will be submitted to the non-exclusive jurisdiction of English Law.

Back to top